Shipping Policy

We are committed to delivering your handcrafted coconut items in a timely and efficient manner. Each order is carefully handled, ensuring that your unique items are securely packed to prevent any damage during transit. For items that are ready to ship, orders are dispatched within 1-2 business days after confirmation. However, due to the custom and handmade nature of our products, some items may require additional time to craft. For these items, please allow 1-2 weeks for production before shipping. If there are any unforeseen production delays, you will be notified via email with updated timelines.

Handling Time:

  • All orders are handled and processed within 1-2 business days, including secure packaging to protect your items during shipping.
  • For custom or handmade items, handling times may vary from 1-2 weeks depending on production schedules. You will be informed of any significant delays.

Delivery Time:

  • After dispatch, estimated delivery times range from 2 to 9 business days within the U.S., depending on the destination.
  • Remote locations may have extended delivery times, but we work to ensure prompt delivery.
  • Delivery times during peak seasons or due to external factors (like severe weather) may vary. We will keep you updated if delays occur.

Order Processing:

Upon placing your order, you will receive an email confirmation with the order details. Please review this carefully and reach out if any corrections are needed. We process all orders within 1-2 business days (excluding weekends and holidays). After processing, you will receive a shipping confirmation email with tracking details to monitor your package’s progress.

Standard Shipping:

We offer standard shipping for all orders, typically delivered within 5 business days, though this may vary based on location. Peak seasons or external delays may impact delivery. Our shipping partners work diligently to ensure timely arrivals.

U.S. Shipping Rates:

  • For orders totaling over $23.96, a shipping fee of 25% of the total order value will apply.
  • For orders of $23.96 or less, a flat shipping fee of $5.99 will be charged.
  • We strive to keep shipping rates affordable while maintaining safe and reliable delivery of your unique items.

U.S. Tax Rates:

  • A sales tax of 12% will be applied to all U.S. orders at checkout, ensuring compliance with tax regulations.

Shipment Tracking:

Once your order ships, you will receive a tracking number via email. This allows you to follow your order’s journey from our warehouse to your door.

Shipment Delays:

If your order has not arrived within 5 business days after receiving your shipping confirmation, please contact us with your full name and order number. Our team is ready to assist and resolve any issues promptly. Reach out through the contact information provided on our Contact Us page.

Contact Information:

For any questions or concerns about your shipment, feel free to contact our customer service team. We appreciate your support and are here to provide the best service possible.

Thank you for choosing us, and we look forward to serving you!